Terms & Conditions

The following Terms & Conditions apply to all purchases of products by you via www.sweetcreations.com.au. By using this site you accept and agree to be legally bound by our terms & conditions. We may change the terms & conditions at any time. Please review the terms & conditions regularly to ensure you are aware of such changes.

PRICING

Prices are displayed in AUD. Prices may be subject to change without notice if necessary. Where applicable, prices also include GST. All prices are correct at the time of purchase and are confirmed with an order confirmation email. Sale prices are available only while stocks last.

PRODUCT AVAILABILITY

All orders are subject to availability.

CONDITIONS OF SALE

All goods must be paid for prior to them being sent. Some items may require a small amount of assembly by the purchaser. Sweet Creations takes no responsibility for goods damaged during delivery or assembly by you.

PLACING AN ORDER

All orders can be placed through our website www.sweetcreations.com, over the phone, by email orders@sweetcreations.com.au or by popping into our warehouse shop.

ACCEPTANCE OF ORDER

We will acknowledge your order shortly after we receive it and send a further email to confirm that we have processed your order. Please ensure an accurate e-mail address is supplied.

INTERNATIONAL ORDERS

We do send internationally, please email a member of the Sweet Creations team at info@sweetcreations.com.au with your order details to receive an international freight quote.

RETURNS AND EXCHANGE POLICY

Our purpose is to provide a fantastic shopping experience from wherever you may be and therefore we are focused on quality products and great service. It is important to us that you love your Sweet Creations purchase. To ensure each product meets our standards and arrives perfectly we inspect each order before shipping.

RETURNS AND EXCHANGES

If you decide you no longer wish to keep the goods you have purchased we will refund or exchange if you return the goods, at your own expense, within 14 days of receiving your order. Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are not refunded.

Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on special offer or explicitly noted and non-returnable cannot be returned. For your protection, we recommend that you use a recorded-delivery service to return items.

HOW DO I MAKE A RETURN OR EXCHANGE?
Step 1 – Email orders@sweetcreations.com.au and clearly state your order number (which is on the invoice that accompanied your order) and the items you wish to return. In regards to an exchange, we will check availability of stock or otherwise you may choose to return the item for a refund (non-sale items) or store credit note.
Step 2 – Our staff will contact you within 24 hours with full instructions on how to send your items back to us. Items must be unopened, in saleable condition and securely packaged in box. Any damaged products will be rejected. We recommend returning items to be shipped via a traceable method as we do not accept responsibility for lost items. Sweet Creations will not pay freight on returned goods unless goods are deemed by Sweet Creations as faulty.
Step 3 – Refunds and exchanges are processed within 1-5 working days of receiving the items at the Sweet Creations office. Once the item has been inspected based on the above conditions – depending on your request we will either provide a refund, exchange or credit note.
FOR EXCHANGE, with confirmation of availability, the new item will be shipped back to you FREE of charge if the original goods were deemed to be faulty.

FOR REFUND, Sweet Creations will refund the value of the item (via the original form of payment) within 3 working days of receiving the returned item. Original shipping charges are non-refundable unless the item is faulty. You will be notified via email when the transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from Sweet Creations.

FOR STORE CREDIT, you will be sent a Sweet Creations credit note via email to use for future purchases, valued at the item you have returned. This does not expire and is not redeemable for cash.

Note: For FINAL SALE items there are positively no exchange, refund or returns unless the item is faulty.

PAYMENT

You agree to supply appropriate payment for the services and or products Sweet Creations provides to you. Sweet Creations welcomes payment by Visa, Mastercard, PayPal, over the telephone and via the website.

All payments accepted through our website are through Paypal. Including payment from your credit card, debit card, direct debit from your bank account and Paypal account. You do not need a Paypal account to complete your payment if you choose to pay via credit card; Visa or Mastercard.

Alternatively payment by Visa card, Mastercard is accepted over the phone or eftpos facilities are available at our warehouse store on pick up. Please speak to a Sweet Creations team member to discuss.

LAYBY

When shopping with Sweet Creations for your total convenience you can secure any item with a 20% deposit. Simply make the remaining payments monthly. Full amount needs to be paid before delivery. Option available on website.

Our website will automatically offer you layby at check out with all orders over $150.00.

90 day layby available
Select Lay-by at checkout
20% deposit of the total purchase price is required to begin layby
Must make payment at least once a month. If no payment or contact is made we reserve the right to cancel your layby and you will forfeit your deposit. A member of the Sweet Creations will contact you to confirm your cancellation.
A cancellation fee of 20% will be used as a cancellation fee.
Monthly reminders will be emailed to let you know what is outstanding.
Lay-by items cannot be exchanged or refunded after the layby has been finalised.

NO WARRANTIES

Sweet Creations makes no warranties. Any warranties made are by the manufacturers themselves. The services and products are provided on an as is and as available basis.

PRE-ORDERS

We sometimes open pre-orders on a new or a very popular item that is on its way to us. If you place an order for a pre-order please keep in mind that these items are not yet in stock and will not be sent until they arrive in our warehouse.

If you purchase a pre-order and together with an in-stock item we will not send your order until we have received everything in stock. If you would like your items sent straight away please place all pre-orders separately to in-stock items.

All our pre-order delivery dates are approximates from the supplier, at times due to circumstances beyond our control there may be delays. If this is the case a member from the Sweet Creations team will notify you of the delay. We will not be held responsible for these delays.

SUPPLY

Sweet Creations reserves the right to refuse to supply to any individual or company.

COUPON CODES/GIFT VOUCHERS

With all Coupon Codes and Gift Voucher Codes simply enter your code in the appropriate section in the checkout process.

Please check gift vouchers expiry dates as once the date has expired the voucher is null and void.

If for any reason you are having trouble with your code please do not hesitate to email us at info@sweetcreations.com.au so we can check for you.

POSTAGE & DELIVERY

We have a flat rate delivery charge Australia wide of $9.95 or make that free for orders over $150.00 (excludes furniture and bulky items). Furniture and Bulky Item, delivery charges will be worked out for you on check out.

We also accept International orders please email us at info@sweetcreations.com.au and we can organise a delivery quote for you.

The Sweet Creations Team aims to dispatch all orders within 2 business days of being received, with the exclusion of sales or peak seasons where delays may occur. We use Australia Post Eparcel which includes tracking and tracing. We expect to have your order delivered within Australia depending on your location between 2-7 working days and international orders between 10-20 working days. We do not guarantee any delivery dates.

Personalised orders do take between 3-4 weeks for arrival as they are made in the USA.

DESCRIPTIONS

At the time of publication all product descriptions are accurate, errors and omissions accepted. All measurements and weights are approximates.

SALES

All sales items are final sales we do not offer refunds or exchanges. No discount codes or special offers off freight are available to use with sale items.

FEEDBACK

If you have any comments about any of the products or services supplied or provided to you, please contact us at info@sweetcreations.com.au

SIGN UP $10.00 VOUCHER

If you choose to sign up too our fortnightly newsletter we will send through a code for $10.00 off your first purchase of full priced items over $50.00.  This does not include sale items.

SECURITY

Shopping at Sweet Creations through our online website is very safe. We ensure we are continually up to date with the latest SSL technology which ensures all information passed through the website is private and integral.

GENERAL INFORMATION

Prices listed on this website are inclusive of GST. For Photographic purposes we may have used props in photographs. Unless an item is listed it is not included.

CONFIDENTIAL INFORMATION

The information Sweet Creations collect from their customers is strictly confidential. Sweet Creations may release appropriate information to third parties such as courier and postal services to assist with the fulfilment of your order. We guarantee that we will not sell any personal information collected from you.

LEGAL INFORMATION

All the information contained on this web site, including the site design, graphics has been copyrighted. All rights reserved. Any other trademarks, company names, product names and/or logos set forth in this web site are the property of their respective owners. Trade marks, brand names, product names and company names of or related to the products appearing on this web site are the property of their respective owners. Sweet Creations does not claim to own any of these trade marks nor claim that Sweet Creations is related to, endorsed by, or in any other way connected or associated with these companies.

DISCLAIMER

The information contained on this web site is provided by Sweet Creations. To the best of Sweet Creations knowledge, the information is accurate and current. However, Sweet Creations employees do not make warranty as to the accuracy and completeness of the information on the web site.